SHIPPING & RETURNS

SHIPPING POLICY

We strive to provide efficient and reliable shipping services to ensure timely delivery of your orders. We process non-custom orders promptly and aim to dispatch them within 1-3 business days of purchase. Shipping times may vary depending on your location, with estimated delivery times provided during checkout. We partner with trusted shipping carriers to deliver your items securely and offer tracking information so you can monitor the progress of your shipment. Additionally, we offer international shipping to select destinations, with applicable shipping rates and delivery times outlined during checkout. If you have any questions or require assistance regarding shipping, please don't hesitate to reach out.

RETURN & EXCHANGE POLICY

We prioritize customer satisfaction while maintaining fairness to our artisans who craft customized pieces. If you're unsatisfied with your purchase, we encourage you to contact us to discuss available options.

Returns or exchanges may be considered on a case-by-case basis, with eligibility criteria including unused items returned within several days of receiving the product. We strive to find mutually satisfactory solutions and appreciate your understanding in supporting our artisans' craftsmanship. Please reach out to Sandra and her team for assistance.